Special Order items consist of items that are not stocked by Domaci at the time of purchase. This may include, but not limited to, items that are drop-shipped directly from the manufacturer, items that are made-to-order and items that have been customized to meet specific requirements at the time of purchase. In most cases, the product description on our website or the price tags in our stores will dictate that the item is a "Special Order Item". If you are unsure, please do not hesitate to reach out to us for clarification prior to completing your purchase.

If applicable, all returns or exchanges are subject to Domaci approval. Our original delivery charges cannot be refunded.

If you receive a damaged or defective item, please submit a Damage Claim to hello@domacihome.com within 3 days of your delivery.

Special Order Furniture

Special Order Furniture items may be returned if initiated within 30 days of delivery and received to our warehouse in Traverse City, MI within 30 days of delivery. Purchaser is responsible for arranging the return
of their item at their expense. Items must be returned in new, resellable condition. A 12% restocking will be applied. Our original delivery charges will also be deducted from the refund.

If available, we may offer fabric swatches for select furniture items and will be shipped at the customer's expense. If an order is placed for an item, then the shipping cost for the sample will be deducted from the item.

Special Order Decor, Mirrors, Accents, Rugs, Lighting & Gift Returns

Decor, lighting and gifts in their original condition (unused/unopened/unwashed) may be returned within 30 days of purchase and accompanied by your proof of purchase and in its original packaging.
Purchaser is responsible for arranging the return of their item at their expense. Items must be returned in new, resellable condition. A 12% restocking will be applied. Original delivery charges cannot be refunded.

Custom & Made-To-Order

Custom and made-to-order, typically including made-to-order furniture, wallpaper, Floorcloths, rugs and art, are built and/or ordered to your specifications and usually begin production immediately upon order.
These items cannot be cancelled after the 24 hour order window, changed, returned or refunded at any time.

Spicher Vinyl Floorcloths & Artwork - Made-to-Order

All Vinyl Floorcloths and artwork from Spicher Co. are made to order and unfortunately cannot be returned or restocked at anytime. You may cancel the order within 24 hours of ordering. Vinyl floorcloth sample swatches may be available to ship at the customer's expense. That cost will be deducted if an order is placed for a floorcloth.

To request a return or exchange, please email hello@domacihome.com.